Service Delivery Manager

Direct message the job poster from HCLTech

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!

What do you need to fulfill this job?

• Experience as Service Delivery Manager (managing project on integration,data/ HR)
• +12 years of experience
• Understand the client’s industry, business, and their critical business drivers.
• Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
• Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
• Manage customer requests by providing realistic resolution time scales.
• Contact customers when follow up on open items is required and take ownership of the case.
• Handle customers’ escalations related to the service provided, if required by the account.
• Provide in...