Service Delivery Lead - MSP/MSSP - Operations Control/Escalations/Coordination!

Saul Recruitment - Specialising in recruiting top MSP/Cloud talent across Oz & NZ!

Looking for a role where you can take ownership of operations, drive service delivery outcomes and become the key coordination point across a growing MSP/MSSP?

** This role requires proven MSP/MSSP experience and a strong track record of building and optimising PSA platforms, developing scalable runbooks across multiple service lines, and creating structured service delivery frameworks from the ground up. Ideal candidates will have experience managing resources across multiple technical teams, driving service delivery at a granular operational level, and building repeatable systems that improve efficiency, governance, accountability and service excellence.

• Up to $180k Base + Bonus Negotiable!
• Melbourne
• Work From Home!
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