← Back to opportunities
About the Role
At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.
This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices
Main responsibilities
- Drive and facilitate collaboration between client stakeholders and delivery teams
- Manage service delivery processes and workflows
- Handle client communications and escalations
- Monitor and report service delivery KPIs and metrics
- Support and lead day-to-day service delivery activities
DevOps & Performance
- Assess DevOps maturity and analyze DORA metrics
- Evaluate:
- Deployment Frequency
- Lead Time for Changes
- Change Failure Rate
- T...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position