About the Role
Job description
The Service Coordinator is responsible for coordinating and scheduling service activities,
ensuring smooth communication between customers, technicians, and management.
This role involves handling administrative tasks, tracking service requests, and
supporting the service team to deliver efficient and timely service.
Responsibility & Duty
Responsible for processing of customer enquiry through emails and phone calls &
Liaise with customers on their service enquiries
provide information in answer to inquiries about accounts, products and services
to the customers and must interact with them
Able to generate sales from customers' enquiries
Liaise with customers on fulfillment discrepancies
Handling and resolve customer complaints concerning billing rendered or services
Answer the questions of the customers related to the...
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