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Operational coordination: Manage day-to-day cross-team activities to ensure a seamless workflow across different support levels. Tactical ticket management: Lead Service Calls focused on short-cycle ticket reviews with partners and clients to align on open items. Escalation handling: Coordinate the immediate response and internal priority setting for P1 cases, Privacy & Security breaches, and VIP tickets.<...
About the Role
About the job
Mission
The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.
Responsibilities
This is what we expect of you:
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