Service Controller

Circa £38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes

We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon.

This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.

Key Responsibilities of the Service Controller:

Handle incoming calls and coordinate field service activities
Log breakdowns and job details accurately in central systems
Communicate engineer attendance and updates to customers
Prioritise vehicle-off-road cases and escalate major issues
Manage warranty and chargeable field repairs, including job numbers and parts coordination
Liaise with third-party repair providers and monitor progress
Collate and finalise engineer documentation and reports
Maintain high standards of service administration and compliance
General service controller ...