Service Controller

The successful candidate will be responsible for

• Providing internal and external customers with an excellent customer service experience


• The efficient and effective logging of customer queries and resolutions thereof

Duties

• Follow company  procedure, processes and policies


• Telephonic first line support [polite, professional and clear]


• Logging maintenance calls as per SLAs signed


• Logging loan / temps / swaps and assigning stock thereof correctly


• Monitoring, quoting and facilitating software renewals


• Ensure all client information is correct prior to logging a call


• Generating quotes in line with approved pricing


• Responding to emails in stipulated time frame and according to Daisy policies


• Holding other departments accountable for queries that you have sent to them on behalf of customers [e...