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About the Role
Job Description
Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.
Key Responsibilities:
Carrier and Shipment Management
- Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company
Claims and Delivery Resolution
- Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction
Order Processing and Fulfillment
- Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel fo...
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