Service Advisor - Permanent

Permanent contract • Gloucester, UK • 42.5 hours per week (Monday to Friday 07:00 – 15:30, Alternate Saturdays 07:00 – 12:00) • Salary £30,000 basic | Up to £33,000 OTE

THE ROLE

You’ll be the go-to person for customers from the moment they book in to the moment they drive away.

• Managing bookings and keeping the workshop loaded correctly
• Keeping customers updated (no chasing, no guessing)
• Creating job cards, invoices, and accurate estimates
• Spotting opportunities to upsell services in a way that actually makes sense
• Working closely with Parts to make sure everything is ready when needed

It’s fast-paced and busy, and it needs someone who stays organised and in control.

WHAT YOU’LL NEED

• Experience in an admin or office‑based role (service advisor experience is a big plus)
• Strong communication skills – you’ll be speaking to customers, techs, and internal teams all day
• ...