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About the Role
Description
We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment.
Key Responsibilities
+ Assist customers by providing product and service information.
+ Handle customer inquiries and complaints in a detail oriented and timely manner.
+ Evaluate and process warranty-related claims and inquiries.
+ Communicate with customers and service shops regarding the status of open cases.
+ Process return m...
We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment.
Key Responsibilities
+ Assist customers by providing product and service information.
+ Handle customer inquiries and complaints in a detail oriented and timely manner.
+ Evaluate and process warranty-related claims and inquiries.
+ Communicate with customers and service shops regarding the status of open cases.
+ Process return m...
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