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Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues Resolve advanced technical problems efficiently at the first point of contact with end-users Guide and assist end-users in maximizing the use of IT products and services Provide support and training for Office 365 technology and other workplace productivity tools Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles Log and track IT-related incidents in the Case Management System, ensuring accurate documentation Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary
About the Role
Key responsibilities:
Support:
Incident Management:
Escalation Management:
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