About the Role
Responsibilities:
1. Technical Leadership in Escalations (Customer-Facing)
Act as a senior technical lead during high severity (P1 / Sev1) customer escalations.
Join and actively participate in live escalation bridges, providing:
Technical diagnosis and direction
Clear explanation of system behavior and failure modes
Credible technical input to support customer and executive conversations
Partner closely with
Escalation Managers
, who own:
Customer and executive messaging
Stakeholder alignment while you ensure the technical narrative is accurate, coherent, and defensible
Help stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions.
Lead complex technical investigations across:
Cloud hosted and hybrid application architectures
Azure based infrastructure and services
Integrated Bentley products and third‐party APIs
Perform advanced diagnostics using:
Ob...
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