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Full Time Bletchley | Milton Keynes Up to £289000 (DOE) Posted 23 June Closing 31 July Share this job:
Customer Service: Youll deliver high-quality support, responding promptly to queries and escalating issues when needed.
Service Request Management: Log, track, and update all service jobs, en...
About the Role
About the Role
Youll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30 am5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.
What Youll Do:
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