Senior Support Analyst Cape Town: Northern Suburbs

Reference: CTI -SMG-1

This company is the foremost bank-independent Payment Services Provider (PSP) in Southern Africa, processing over 2 billion transactions annually. As a leading player in the payment ecosystem, they consistently deliver quality solutions to their customers. Their clientele includes major retailers, financial institutions, and companies seeking secure and timely payment services. With an impeccable track record, they provide tailor-made, innovative solutions that meet diverse business needs while ensuring regulatory compliance.

Duties & Responsibilities

1. Technical Support: You will be responsible for effectively resolving escalated issues through thorough root cause analysis and providing concise reporting. You will also handle internal change requests, ensuring their submission, deployment, communication, and follow-up for repeated requests/issues.
2. 3rd Line Support: You will provide 3rd line support functions...