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About the Role
Implementation Engineer – Technical Support Role
Checkout.com is looking for a dynamic and proactive Implementation Engineer to provide world‑class technical support during merchant implementation. The core purpose is to reduce friction from the integration process to achieve successful and efficient integration.
Responsibilities
- Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
- Answer all merchants’ integration‑related questions, including configuration, debugging, documentation, testing, go‑live support, and post‑live support.
- Collaborate with internal teams such as Sales Engineer, Technical Account Manager, Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve issues during trials, integrations, or post‑implementation support.
- Interact with Product teams to identify improvement ideas.
- Advise manager on issues which im...
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