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About the Role
Job Description:
- Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
- Communication and problem-solving skills to deliver support services for business applications
- The successful candidate for the role will be responsible for the following systems/apps (but not limited):
- SAP
- Evolve - Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
- To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine cause of issues ...
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