Senior Service Officer, Client Service - Montreal

Position

Senior Service Officer, Client Service- Business Banking Operations

Purpose of Job

Contributes to the overall success of the Client Service team supporting Corporate and Commercial Banking clients in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Key Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of three focus areas:
  • Payments – certified cheques, wires, bank drafts, foreign currency, etc.
  • Inves...