Senior Service Level & Performance Analyst

A leading information analytics company is seeking a Senior Service Management professional in Manila to enhance capabilities for UK & Ireland. The role requires managing SLAs, producing client reports, and engaging with stakeholders to ensure service quality. Candidates should have a Bachelor's Degree and extensive experience in IT Service Management, including working knowledge of ITIL and Power BI. Strong communication skills and the ability to lead discussions at a senior level are essential for success in this role.
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