About the Role
We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top‑line growth, improve customer experience and drive operational efficiency.
We are seeking a high‑level Senior Hybrid Developer to lead the integration of modern web technologies, AI, and cloud telephony. This role is unique: you will bridge the gap between Salesforce Service Cloud and AWS Connect to build a world‑class, omni‑channel support ecosystem. As a subject‑matter expert in Agentforce and AWS Call Center solutions, you will design seamless workflows where voice, web, and AI‑driven data intersect. You are the ideal candidate if you can build a custom React dashboard, optimize an AWS Lambda for telephony routing, a...
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