Senior Quality Analyst: Call Quality & Process Insights

Concentrix is seeking a candidate to work in Kuala Lumpur, focusing on monitoring and evaluating various contact methods such as calls, chats, and emails. Responsibilities include reporting results to stakeholders and participating in calibration sessions to ensure quality standards.

The ideal candidate will have a Bachelor's degree, strong communication skills, and proficiency in MS Office. Candidates must also be adaptable to client shift requirements and show a drive for self-learning.