Senior Product Support Specialist

LeadSquared is a fast-growing SaaS CRM company serving 2,000 customers globally with a growing presence across India, US, Middle East, ASEAN, ANZ, and South Africa. We are looking for a Lead Product Support professional to drive customer issue resolution, mentor support engineers, and collaborate closely with product and engineering stakeholders to deliver an exceptional customer experience. Key Responsibilities: Lead and mentor product support engineers handling enterprise customer issues Own critical escalations and ensure timely resolution within SLA timelines Troubleshoot complex product, API, webhook, and integration-related issues Collaborate with Product and Engineering teams on bug resolution and product improvements Drive support process improvements, documentation, knowledge management, and operational excellence Support onboarding, customer training, and adoption initiatives Monitor support quality and ensure high customer satisfaction Requirements: 4 years of experience in ...