Senior Process Executive - Customer Service Representative

Responsibilities Job Description:Job Description: Sr process executive:Location: Pune :Employment Type: Full-Time. Brief About the Role: We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction. Key Responsibilities: - Provide first-level resolution to the customers - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.- Build rapport with customers through active listening, effective communication, and attention to detail.- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.- Document and track customer interactions in the service management system.- St...