← Back to opportunities
Lead the technical design and implementation of changes to the Canadian Contact Center Platform.
Architect and optimize CEC experience
Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.
Lead impact reviews around planned programs / initiatives.
Collaborate with areas that interface with our platform
Define and enforce best practices including coding standards and guard rail score alignment
Mentor internal Pega developers and Contract teams, fostering a culture of innovation, accountability and continuous improvement.
Drive experimentation and optimization through proof of concepts and other means.
Ensure compliance with data governance, privacy regulations and responsible AI standards.
Maintain system protocols and documentation to sup...
About the Role
Is this role right for you?
In this role you will:Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position