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About the Role
Elevate your career as a Senior Payment Operator in the US, providing top-notch service for wire transfers and client support. Join a collaborative team to enhance customer experiences both domestically and internationally.
Reporting directly to the Assistant Manager, Payments Processing, this role requires expertise in managing wire origination calls and ensuring compliance with KYC and AML regulations. You'll deliver a high standard of client care while efficiently resolving problems for both internal and external clients. This dynamic role demands strong organizational skills and the ability to make sound decisions in a timely manner.
Key Responsibilities:
• Answer wire transfer calls and gather necessary information
• Process wire requests with proper authorization and control
• Complete transfer requests from initial contact to resolution
• Collaborate with colleagues to enhance client experience
• Ensure adherence to operational risk guidelines
Requirement...
Reporting directly to the Assistant Manager, Payments Processing, this role requires expertise in managing wire origination calls and ensuring compliance with KYC and AML regulations. You'll deliver a high standard of client care while efficiently resolving problems for both internal and external clients. This dynamic role demands strong organizational skills and the ability to make sound decisions in a timely manner.
Key Responsibilities:
• Answer wire transfer calls and gather necessary information
• Process wire requests with proper authorization and control
• Complete transfer requests from initial contact to resolution
• Collaborate with colleagues to enhance client experience
• Ensure adherence to operational risk guidelines
Requirement...
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