Senior Operations Lead, Customer Experience

Location: Bengaluru (Work From Office)

Travel: None

Department Overview:

Assisted Services is a premium, personalized matchmaking offering designed for busy professionals and individuals who require dedicated support in their partner search. The service combines technology with human expertise, where trained Relationship Managers guide members through the matchmaking journey — from understanding preferences to facilitating meaningful introductions.

Key highlights of the Assisted Services business:

• A team of 600+ highly trained Relationship Managers
• Responsible for 1000+ successful matches every year
• Over 10,000 marriages facilitated since inception
• The only matrimonial service with a physical presence across India, operating from 10 branches
• Multi-lingual Relationship Managers supporting members across regions