Senior Officer, Customer Care

The **Senior Officer, Customer Care** is responsible for delivering excellent customer service through inbound and outbound communications, resolving customer inquiries and complaints, maintaining accurate customer records, and ensuring compliance with established service standards and operating procedures. This role contributes to customer satisfaction, retention, and overall customer experience.

**Position Responsibilities:**

+ Handle customer inquiries and service requests through inbound/outbound calls and other communication channels.
+ Provide accurate information and achieve first call resolution whenever possible.
+ Follow established SOPs, service standards, and timelines for customer interactions.
+ Identify customer needs, provide appropriate solutions, and escalate unresolved issues when necessary.
+ Maintain accurate customer records and document customer interactions in relevant systems.
+ Conduct outbound customer engagement activities,...