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Job Description: Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Responds to Tier 1-3 network support requests. Communicates effectively with teammates and customers of varying levels of technical expertise. Responds to all break/fix requests associated with network resources. Designs extensions of and connections to the campus network. Configures and deploys new/replacement network hardware and communications infrastructure. Maintains up-to-date project and architecture documentation. Maintains up-to-date inventory and maintenance records. Monitors network resources for faults and traffic anomalies. Resolves connection issues between users and resources. Maintains detailed change history of network changes. Supports IT...
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