Senior Multichannel Customer Support Agent

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Handle customer inquiries and provide support via phone, email, and chat.
• Resolve customer complaints and ensure a high level of customer satisfaction.
• Collaborate with other departments to improve overall service quality.
• Document all customer interactions and maintain accurate records.
• Participate in training and development programs to enhance product knowledge and skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5-7 years of experience in...