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About the Role
Lead strategic initiatives in customer loyalty and retention as a Senior Manager with Bell. This hybrid role demands a blend of analytical insights and hands-on execution to enhance customer experience.
Bell is seeking a dedicated Senior Manager who will architect and execute essential loyalty programs across Canada. With a strong focus on innovative retention strategies and compliance with CRTC mandates, you will guide a high-performing team towards achieving ambitious non-fibre and fibre targets. Your role includes overseeing multiple initiatives, from AI-driven projects to driving significant hardware upgrades.
Key Responsibilities:
• Drive quarterly planning for Wireline Loyalty strategies
• Spearhead AI-driven predictive clustering initiatives
• Manage FTTH Speedboost & Modem Upgrade Programs
• Lead Non-Fibre Churn efforts and innovative programs
• Navigate regulatory compliance to minimize churn risks
Requiremen...
Bell is seeking a dedicated Senior Manager who will architect and execute essential loyalty programs across Canada. With a strong focus on innovative retention strategies and compliance with CRTC mandates, you will guide a high-performing team towards achieving ambitious non-fibre and fibre targets. Your role includes overseeing multiple initiatives, from AI-driven projects to driving significant hardware upgrades.
Key Responsibilities:
• Drive quarterly planning for Wireline Loyalty strategies
• Spearhead AI-driven predictive clustering initiatives
• Manage FTTH Speedboost & Modem Upgrade Programs
• Lead Non-Fibre Churn efforts and innovative programs
• Navigate regulatory compliance to minimize churn risks
Requiremen...
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