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Senior Manager Systems Support Analysis

📍 Location
Toronto
⏰ Job Type
Full-time
📅 Posted
June 18, 2026

About the Role

Is this role right for you?

In this role, you will:
  • Lead a team of high-performance Business Analyst and Business Support Associates.

  • Mentoring and supporting staff level (6-7), ensuring team readiness and performance. 

  • Define and drive team’s technology vision and an executable roadmap for your applications 

  • Acting as the primary escalation point for complex issues and approving critical resource decisions, including time-off requests and scheduling. 

  • Driving process improvements and supporting the implementation of changes across systems, technology, and operations. 

  • Representing the team in critical forums and contributing insights that influence business strategy and operational priorities. 

  • Promotes diversity and inclusion by cultivating a collaborative, multicultural environment across global teams, including Scotiatech and cross-border support functions. 

  •  Leads end-to-end Incident Ma...
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