Senior Manager Player Services

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Job Description:

Senior Manager Player Services

We are ready to take this game to the next level and need someone passionate to lead, elevate, and transform our Player Services operations. This role is critical in shaping an exceptional customer and retailer experience while building a high-performing, data-driven contact centre environment. As a Senior Manager, you will bring strong operational leadership, a coaching mindset, and the ability to turn insights into action, all while fostering a culture of accountability, performance, and continuous improvement. .

YOUR ROLE IN THE GAME

Reporting to the Director Player Services, you will be empowered to:

Pay

• Lead, coach, and develop a team of Managers overseeing large frontline teams, building a high-performing and engaged culture

• Drive dail...