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Run global support operations to meet SLAs, improve uptime, and drive incident/problem/change management with end-to-end restoration. Lead, coach, and develop managers and teams; set clear expectations and performance standards. Own support strategy and ro...
About the Role
Job Details:
Senior Technical Manager, Development and Application Support (Supply Chain Management and Logistics)
Lead a global follow-the-sun application support organization along with development responsibilities for mission-critical supply chain logistics platforms. Drive stability, uptime, and SLA performance through strong operational rigor, training and accountability, reduced technical debt, and AI-enabled automation/process improvement. Partner across business and IT in a matrixed environment (including vendors) to deliver enhancements and integrations, coordinate end-to-end incident restoration with Infrastructure/Cybersecurity.
Key Responsibilities
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