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Senior Manager, Guest Services Strategy and Enablement

📍 Location
Vancouver
⏰ Job Type
Full-time
📅 Posted
June 24, 2026

About the Role

Department: NAM - Guest Services


Reports to: Director, Guest Services


Location: Vancouver,


Your Opportunity at ARC’TERYX:


As the Senior Manager, Guest Services Integrations, you will play a critical role in leading the operational development of Guest Services across process, technology, data, and cross-functional ways of working. As the senior operational representative for Guest Services, you will ensure the needs of our guests and frontline teams are reflected in business initiatives, process design, systems changes, and experience decisions that impact how we operate.


You will lead the work that enables Guest Services to operate with greater clarity, consistency, and impact, while strengthening alignment with regional and cross-functional partners. This role will help establish and evolve best practices, support global ways of working, and build a centre of excellence in Nor...

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