Senior Manager, Customer Implementation

We’re looking for a Senior Manager, Customer Implementation to lead Lightspeed’s North America Retail onboarding team, responsible for delivering high-quality implementations that drive time-to-value, product adoption, and early-stage retention. This role owns onboarding strategy, execution, and cross-functional alignment across Sales, Product, Support, and Customer Success.

The Role

Reporting to the Director of Customer Success, this mission-critical role is responsible for leading and optimizing Lightspeed’s Implementation team, as they onboard Lightspeed customers as well as setting the strategy.

The onboarding team is responsible for preparing and supporting customers to leverage all of the features in their POS as well as assisting with at-risk accounts. They must develop a deep understanding of the typical business challenges the customer faces and be skilled at setting the right expectations and ensuring that we meet those expectations.