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About the Role
What You’ll Do
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and elevate customer experiences to management
- Contribute to and maintain the Knowledge Base
- Contribute to diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone
Who You Are
- 4+ years of experience supporting complex enterprise software solutions
- Strong ability to read and understand Java code
- Experience using REST APIs
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