Senior IT Support Technician (Level 3)

About Us :

Western Australian Based IT Services Provider

About You :

EDUCATION

• Tertiary Education in IT or related field
• Microsoft Certified Desktop Support Technician (MCDST) 
• Microsoft Certified IT Server Administrator
• Cisco Certified Network Professional (CCNP)
• Microsoft Certified Solutions Expert (MSCE Server)
• Microsoft Certified Solutions Associate (MSCA Office 365)
• ITIL 4 Foundation
• Microsoft Azure Administrator (AZ-103)

Position Summary :

Responsible for resolving complex support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands. Provides research and support for new technologies to be used within our environment.

Key Requirements :

PRODUCT EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

Knowl...