Senior IT Support Specialist (SysAdmin) (Toronto)

Job Summary

You will provide high-quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems.

Responsibilities

• Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
• Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS, and maintain hardware inventory and device lifecycle.
• Administer OKTA for identity and access management, supporting Microsoft 365 applications like Teams, Exchange, OneDrive, and SharePoint, and maintain configurations and installation procedures.
• Utilize Microsoft deployment tools like Intune, Autopilot, JAMF, and Endpoint Management t...