Senior IT Service Desk & Infrastructure Resolution Lead

A leading HR solutions provider is looking for an Advanced Service Desk Resolution Management professional in Manila, Philippines. The ideal candidate will manage customer interactions and resolve infrastructure issues while ensuring adherence to SLAs. Candidates should have a minimum of 2 years experience and strong troubleshooting capabilities across server, network, and applications. This role requires exceptional self-motivation, organizational skills, and the ability to innovate. Join a dynamic team and help improve customer service performance.
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