Senior IT Operations Technician

Requirements

• You have 5+ years experience in the same or similar capacity role
• You embody a proactive problem solver who has moved well beyond standard helpdesk support
• You don't just close tickets, you investigate root causes and look for patterns to prevent them from coming back
• You are comfortable bridging the gap between local business needs and global technology standards
• You thrive in a dynamic environment, effortlessly balancing complex infrastructure troubleshooting
• You understand how enterprise systems connect and strongly prefer automating a task over doing it manually twice
• You bring experience installing, configuring and troubleshooting Apple and Windows computers
• You have experience maintaining hosted and SaaS infrastructures
• You have admin experience with at least four of the following: Google Workspace, Okta, JAMF, InTune, Atlassian tools, Slack, SnipeIT, or Zoom
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