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About the Role
Job Title: Senior Implementation Analyst
Experience: 6+ years
Key Responsibilities:
- Execute implementation activities across lifecycle phases
- Collaborate with clients to understand business needs, define requirements, and ensure accurate system configurations and rule setups
- Configure product modules based on client workflows and requirements
- Validate configurations through UAT support and scenario testing and troubleshoot configuration issues during implementation and post go-live
- Work with cross-functional teams including product, engineering, customer success, and support to drive smooth implementations
- Identify and escalate risks, resolve issues proactively, and communicate status updates to stakeholders regularly
- Foster strong client relationships to support retention and identify opportunities for upselling or expansion
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