Senior Helpdesk Executive

Key Responsibilities Receive and register resident complaints and service requests (civil, electrical, plumbing, housekeeping, security, etc.). Generate and assign work orders to the respective maintenance teams. Monitor and track complaints until closure within SLA timelines. Provide regular updates to residents regarding complaint status. Escalate unresolved or high-priority issues to the Facility Manager. Maintain daily complaint register and update helpdesk software/system. Prepare daily, weekly, and monthly MIS reports. Coordinate with security, housekeeping, technical, and vendor teams. Maintain proper documentation as per community SOP. Ensure professional behavior and positive interaction with residents at all times. Key Skills & Competencies Strong communication skills (Local language & English preferred). Good coordination and follow-up abilities. Customer service orientation and polite demeanor. Ability to manage multiple complaints simultaneously. Basic compu...