About the Role
What success looks like in this role:
Responsible for supporting Telecom infrastructure of Cloud Contact center environment
Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment
• Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
• Provide support to IP phones, IP softphones, Video endpoints
• Coordination/monitoring of vendor maintenance requests and activities.
• Work with communications carriers and technicians to resolve carrier problems.
• Provide support for the audio/Video conferencing
• Ensure video conferencing endpoints are operational and up to date.
• Provide Global Call Recording/Archive System.
• Provide support for the CTI environment.
• Provide support for the reporting environment.
• Provide support for other telephony adjuncts and emerging technologies as they are implemented.
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