Senior Engineer - Technical Support & Deployment (IMS)

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems

Key Responsibilities

• Strong experience in end-to-end deployment and system integration
• Proficiency in configuration management and inter-system validation
• Ability to perform detailed troubleshooting and root cause analysis
• Experience in automation scripting for deployment and operational tasks
• Understanding of SLA tracking, escalation handling, and delivery timelines

Job Requirements

Hands-on proficiency in using Linux Commands - specifically familiarity with sed, cut, grep commands (familiarity with different options to use)
Strong Unix / Linux OS concepts
Certification in RHEL / RHCE is mandatory

Very good understan...