Senior Director, Global Contact Center & Conversion

SHA, a leader in health and longevity, is seeking a Director for their Contact Center operations in Lérida, Spain. In this role, you will transform and optimize processes, technology, and talent to elevate the performance and service standards of the Contact Center. You will be responsible for ensuring efficient operations across various channels while utilizing AI solutions for enhanced customer interactions.

The ideal candidate will have extensive experience in leading contact centers, managing diverse teams across geographies, and a successful track record of implementing effective sales conversion strategies.