Senior Development Support Engineer

Job Role: Senior Development Support Engineer Job Type: Full-time

Location : Bangalore

Department : Technical support

Key Responsibilities

Technical Support

Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,

Docker, and CI/CD pipelines

- Provide recommendations for best practices in DevOps workflows
- Assist with complex setup, configuration, and troubleshooting of tools and environments
- Customer Engagement:
- Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
- Actively engage with customers to understand their challenges and provide tailored solutions.
- Contribute to documentation and knowledge bases to ensure customers can self-serve when possible
- Collaboration & Tools Development:
- Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
- Develop a...