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Communicate with operation managers, customer supports, business owners and stakeholders to gather operation data on monthly basis Data analysis, data-base creation and management, for easy trace of all operation data and report generation. Actively coordinate within team, cross-function team within company and 3rdparty suppliers for data preparation. Familiar with operation procedure and identify and implement process improvements Plan and scheduling the training for members within the department. Draft and keep training materials up-to-date. Support the maintaining and updating of product information on website. Keeping records of customer interactions, comments and complaints. Ad-hoc task as assigned by supervisor. Good excel, powerpoint or other software, Power BI and data analysis skills so as to help out in group report and presentati...
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