Senior Customer Support Engineer

About Position: This role is for a Technical Customer Support / SaaS Support Engineer who supports external customers using a cloud-based (SaaS) telecom platform. The person will troubleshoot technical issues, analyze logs, APIs, network and connectivity problems, and work closely with internal engineering teams to resolve escalated issues. The role involves 24*7 B2B mission critical support, strong customer communication, and hands-on work with telecom technologies (LTE/5G), cloud systems, and troubleshooting tools. Role: Senior Customer Support Engineer Location: All Persistent Location Experience: 4 to 10 years Job Type: Full Time Employment What You'll Do: Provide technical support to external customers and ensure great customer experience Troubleshoot SaaS application issues related to software, APIs, connectivity, networks, and file transfers Log and track customer issues in the case management system Coordinate with internal development teams to resolve escalated issues Document...