Senior Customer Service Representative

Job Description: Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives. Team lead - Work on-site (AHMEDABAD) Note - Should know Italian Language Roles and Responsibilities : Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision. Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively. Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved. Recognise and reward good performance, provide feedback and encourage professional development. Support team members’ professional development by providing opportunities for training and growth. Ensure team compliance with company policies and procedures. Support and guide team members to ensure they meet their individual targets and KPIs. Generate reports on team performance and provide regul...