Senior Customer Service Representative

We are looking for a Senior Customer Support Representatives who will act as the first point of contact for customers, ensuring a seamless support experience. The role involves handling queries, resolving issues, and maintaining high levels of customer satisfaction. Working: Days: 5 days a week Shift: Rotational Office Location : Eco Space Bellandur, Kengeri & Bhartiya City Responsibilities Handle inbound and/or outbound customer calls, emails, and chats Resolve customer queries in a timely and professional manner Provide accurate information about products/services Escalate complex issues to the relevant departments when required Maintain records of customer interactions and transactions Follow up with customers to ensure resolution and satisfaction Meet defined KPIs such as response time, resolution time, and CSAT scores Qualifications Excellent verbal and written communication skills At least 1 - 5 years' of relevant work experience Minimum qualification: 12th Pass / Graduate (prefe...