Senior Customer Service Executive

• Process and follow up customers’ export and import shipments efficiently and accurately.
• Serve the customer in all queries and requirements
• Monitor shipment according to customer status and track & trace upon delivery.
• Handle full sets of shipping Documentation timely and accurate until closing of files,
• Ensure the highest standard of customer service.
• Assisting with processing price quotes and rate negotiations.
• Working in harmony with the relevant sales and operations teams, correcting when necessary to engage in activities,
• Preparing periodic reports completely and on time.

We are looking for

• Minimum 3-4 years work experience in similar role fromthe Freight Forwarding industry background.
• Must posses strong communication skills – Written &Spoken.

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